Manager, Cloud Security Product Support - KPMG (Richmond)

  • 20 Apr 2022 5:14 PM
    Message # 12716429
    James Walters (Administrator)

    Manager, Cloud Security Product Support - KPMG (Richmond)

    Estimated Salary Range: Low: $93600 - High: $176900

    Full description:

    KPMG is currently seeking a Manager, Security Product Engineer to join our Global Information Technology Group which is part of KPMG International.


    • Maintain and support the portfolio of Security Product Platforms used across all KPMG cloud environments, to include Microsoft 365 Defender Suite, Microsoft Defender for Cloud Suite (formerly Azure Security Center ASC) and Microsoft Sentinel/Log Analytics Workspace

    • Create, implement and maintain a 24/7 support model for KMPG Global customers for Security Product level requests within the Global ServiceNow system • Monitor and report on relevant KPI’s and metrics related to Security Products, service support and customer engagement

    • For first year, provide Level 1 support for requests related to the Security Product platforms; develop transition plan for Level 1 support to move to another global support group to be defined later

    • Provide Level 2 escalation support for requests related to the Security Product Platforms • Primary point of escalation and collaboration with vendors on escalated Security Product related support requests Qualifications:

    • Minimum four years of experience in information security management and practical cloud security experience within a corporate environment

    • Bachelor’s Degree from an accredited college or university (Computer Sciences, Computer Engineering, Information Technology and Security) or equivalent work experience

    • Cloud technology and security certifications a plus (Microsoft Azure Solutions Architect Expert, Azure Security Engineer Associate, CCSK, CISSP, CCSP, CISA, OSCP)

    • Direct experience with design and maintenance of cloud security architectures across several cloud service models (IaaS, PaaS, SaaS) primarily in Microsoft Azure; experience/knowledge in AWS/GCP is a strong plus

    • Experience working with IT Service Management (ITSM) solutions, such as ServiceNow, to include configuring service support and escalation workflows for support requests and change management

    • Hands-on experience with Microsoft Suite of Security Tools such as, Microsoft 365 Defender Suite, Microsoft Defender for Endpoint (MDE), Microsoft Defender for Identity (MDI), Microsoft Defender for Office 365 (MDO), Microsoft Defender for Cloud Applications (MDCA/MCAS), Microsoft Defender for Cloud (MDC/ASC), Microsoft Sentinel / Log Analytics Workspace

    • Ability to be scheduled for rotating “on-call” status to assist customers with priority escalated security product support requests


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